Return Policy

At Builders Yard UK, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 30-day return policy for unused items in their original packaging. Below are the details of our returns process to ensure a smooth experience.

Our returns policy ensures a hassle-free process for all customers.

Eligibility for Returns

• Items must be unused, in their original condition, and in the original packaging.
• Returns must be initiated within 30 days of delivery.
• Proof of purchase (e.g., order confirmation email or receipt) is required.

How to Initiate a Return

1. Contact our support team at support@buildersyard.uk or call 01604 389032 to request a return.
2. Provide your order number and reason for the return.
3. We’ll provide a return authorization and instructions for shipping the item back to us.
4. Pack the item securely and include the return authorization form.
5. Ship the item to the provided address within 7 days of receiving the authorization.

Refunds

Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note:

• Original shipping costs are non-refundable.
• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Contact Us

If you have any questions about our returns policy or need assistance, please reach out to us:

Email: support@buildersyard.uk
Phone: 01604 389032

We’re here to help ensure your experience with Builders Yard UK is hassle-free!